Getting Started
Over on the CRM forums and the Microsoft Dynamics CRM group on LinkedIn, I see posts all the time from people who are new to Dynamics CRM and trying to get started. So I thought I’d keep a list of useful resources for new users, system administrators, IT professionals and developers…
CRM Users
- Microsoft Dynamics CRM 4.0 User’s Guide
- Microsoft Dynamics CRM 4.0 & 2011 feature videos
- Microsoft Dynamic CRM channel on YouTube
- eLearning courses for CRM users
- Maximizing Your Sales with Microsoft Dynamics CRM 4.0 (book)
- Microsoft Dynamics CRM 4.0 Step-by-Step (book)
- Microsoft Dynamics CRM 2011 Step-by-Step (book)
- Microsoft Dynamics CRM 4 for Dummies (book)
- Sams Teach Yourself Microsoft Dynamics CRM 4 in 24 Hours (book)
System Administrators
- Microsoft Dynamics CRM Resource Center
- “Learning Snack” videos for CRM 4.0
- MSDN Channel 9 videos for Dynamics CRM
- Maximizing Your Sales with Microsoft Dynamics CRM 4.0 (book)
- Microsoft Dynamics CRM 4.0 Step-by-Step (book)
- Sams Teach Yourself Microsoft Dynamics CRM 4 in 24 Hours (book)
- Sams Teach Yourself Microsoft Dynamics CRM 2011 in 24 Hours (book)
- Building Workflows in Microsoft Dynamics CRM 4.0 (book)
- Microsoft Dynamics CRM 2011 Administration Bible (book)
IT Professionals
- Microsoft Dynamics CRM 4.0 Implementation Guide
- How to Configure an Internet Facing Deployment (IFD) for Microsoft Dynamics CRM 4.0
- Examples of How to Configure the E-mail Router for Microsoft Dynamics CRM 4.0
- Microsoft Dynamics CRM Support Knowledge Base
- CustomerSource
- Working with Microsoft Dynamics CRM 4.0 (book)
- Working with Microsoft Dynamics CRM 2011 (book)
- Microsoft Dynamics CRM 4.0 Unleashed (book)
- Success with Microsoft Dynamics CRM 4.0 (book)
Developers
- MSDN Developer Center for Microsoft Dynamics CRM
- Microsoft Dynamics CRM 4.0 Software Development Kit (CRM SDK)
- Developer Ramp up Kit for Microsoft Dynamics CRM 4.0
- An Introduction to XRM for a .NET Developer
- Application Development in Microsoft Dynamics CRM 4.0
- Setting Up Your Microsoft Dynamics CRM 4.0 Development Environment
- Microsoft Dynamics CRM 4.0 Logical Database Diagrams
- Microsoft Dynamics CRM 2011 Developer Training Kit
- Programming Microsoft Dynamics CRM 4.0 (book)
- Working with Microsoft Dynamics CRM 4.0 (book)
- Microsoft Dynamics CRM 4.0 Unleashed (book)
- Microsoft Dynamics CRM 2011 Unleashed (book)
- Microsoft Dynamics CRM 4.0 Integration Unleashed (book)
- CRM as a Rapid Development Platform (book)
11 Comments
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Hi Neil,
How do we go about adding our Dedupe4Dynamics – deduplication technology for MS CRM to your Customery.co.uk site?
Many thanks in advance
Martin Doyle | DQ Global | 02392 988303
Hi Martin, thanks for your note. The solutions that I’ve listed are all add-ons that I have evaluated on behalf of my Dynamics CRM customers, or where I’ve met the vendor and seen a demo at one of the Microsoft conferences, or where I’ve had a strong recommendation from a trusted CRM associate. I’d love to list DG Global’s solution as soon as it meets one of those criteria. Data quality is a topic very close to my heart, so perhaps we could set up some time for a web demo?
Regards, Neil
Hi Neil,
Do you have a link for your “Building workflows in Microsoft Dynamics CRM Book”??
Thanks
Mike
Hi Mike, hope you’re well. It’s in the System Administrator section. Thanks, Neil.
Hi Neil,
The link has no url associated with it? i.e the link returns just http://
Thanks Mike, good catch. I’ve updated the link now.
Hi Neil
I am a C# developer,and having 2 year experience in development.I need your advice.
i want to do Microsoft Dynamics,but don’t know much about it.i don’t know the future of
Dynamics,Where to start.and which software to use for programming in dynamics.and what are the jobs available in market.What is the starting Package.
Plz Plz Help me.I need expert advice.
my email id is:raghumarwah8@gmail.com
Best Regards
Raghu
Hello, I don’t provide personal support or advice through my blog. But I do answer questions on the Microsoft Dynamics CRM forums: http://social.microsoft.com/Forums/en-US/crm/threads. Lots of other CRM experts are ready to help.
Good Day
This is very useful links for everyone, thank you for doing good job
Is there a tool or function to have LinkedIn contacts fed into CRM?
Hi Greg, good question. The answer is: sort of. My friend and fellow CRM MVP, Marco Amedo, has published a blog article describing how LinkedIn can be integrated with Dynamics CRM accounts and contacts. http://marcoamoedo.com/blog/adding-linkedin-to-dynamics-crm/
However, it’s a pretty superficial integration. It doesn’t, for example, create contacts or update contact information in CRM based on LinkedIn data. This might be a limitation of the public API that LinkedIn makes available to developers, or it could be that Marco has just demonstrated a simple LinkedIn widget example.
My Palm Pre phone syncs and merges each of my Gmail, Exchange, Facebook and phone contacts with my LinkedIn contacts; if one of my LinkedIn contacts updates their phone number or email address my phone’s contacts database gets updated — so it must be possible, if LinkedIn will provide you with the API, to do the same with Dynamics CRM. Here’s their developer page: http://developer.linkedin.com/community/apis