Successful Scrum for Microsoft Business Apps2024-03-20T21:04:45+10:00


Learn How to Successfully Apply Scrum to Your Next Power Platform or Dynamics 365 Project

(and Shock Your Stakeholders By Delivering an App They Love!)


Learn How to Successfully Apply Scrum to Your Next Power Platform or Dynamics 365 Project

(and Shock Your Stakeholders By Delivering an App They Love!)


Learn How to Successfully Apply Scrum to Your Next Power Platform or Dynamics 365 Project

(and Shock Your Stakeholders By Delivering an App They Love!)

Debbie rejected the requirements specification that we spent six weeks writing

We were on the verge of losing our biggest customer and losing our business.

In 2008, my business, Increase CRM, was a scrappy start-up. The market for hosted CRM was tiny but exploding, and we were the UK’s market leader. We had a lot to lose. Hosting Microsoft CRM for Premier Medical Group would double our business. But Debbie, the operations director, was outraged when she read our requirements specification.

She demanded that we find a way to deliver differently. Faster, iteratively, collaboratively.

Hanging by a thread, we didn’t have a choice: learn Scrum or go home.

It was the most pivotal moment in my career. Because what we did would decide the future of my career. Thankfully, we made the right choice. We switched to Scrum. And Debbie was on board.

Over the next 18 months, we delivered a series of game-changing business applications for Premier Medical Group. Their business was acquired, partly because of their industry-leading technology. Their investors were delighted. So was Debbie.

I created the Successful Scrum for Microsoft Business Apps course, so that every Power Platform and Dynamics 365 professional can experience the career-accelerating benefits of Scrum.

We’ve trained over 6,000 app makers since 2017.

I hope you’ll join us.

Discover the power of Scrum in Microsoft Business Applications! This comprehensive course covers the essential events, roles, deliverables, and adaptation of Scrum for Power Platform projects.

By the end of this course, you’ll be equipped with the knowledge and skills to effectively apply the Scrum framework to your Power Platform or Dynamics 365 projects. You’ll learn about the essential events of Scrum, understand the roles required, and identify the deliverables to be produced during your projects, allowing you to achieve successful project outcomes and maximize the benefits of the Scrum framework.

What You Will Learn

  • Explore the foundational theory that underpins Scrum and its core values.

  • Uncover the difference between “doing agile” and “being agile.”

  • Gain an understanding of the crucial principles that make Scrum an effective approach to delivering business applications.
  • Learn about the three essential accountabilities in a Scrum team.

  • Explore the responsibilities and essential qualities of the product owner, scrum master, and developers.
  • Gain an understanding of the specific requirements for the different roles in a Microsoft Business Apps project.

  • Discover the five key events in Scrum, including sprint, daily scrum, sprint planning, sprint review, and sprint retrospective.

  • Learn about backlog refinement, a recommended practice followed by many Scrum teams.

  • Gain a comprehensive understanding of these events and practices and their importance in the Scrum process.

  • Explore the three essential artifacts that Scrum teams must deliver, including the product backlog, sprint backlog, and increments.

  • Learn about the required deliverables of Scrum and how they contribute to successful project delivery.

  • Gain the flexibility to choose additional artifacts for your team based on your project requirements.

  • Learn how to apply Scrum to your next Microsoft Business Apps project through real-life case studies.

  • Gain insights into best practices and lessons learned from a seasoned Scrum practitioner.

  • Enhance your understanding of Scrum by seeing it in action through practical examples and real-world scenarios.

  • Get answers to advanced questions, including whether you can have more than one product owner for a project, how to use Scrum for delivery when working within a traditional governance framework, and many more in the context of Dynamics 365 and Power Platform projects.


What Our Students Say

Highly Recommended

I highly recommend this course to anyone looking for a comprehensive learning experience in Scrum. I am truly grateful for Neil’s teachings, which has significantly influenced my success in passing the PSM1 exam on my first attempt.

Chigbo Okafor
Functional Consultant
Power Platform School

Successful Scrum For Microsoft Business Apps

A great learning experience

An excellent training course with many valuable real-world examples that help you understand Scrum beyond the Scrum guide; it also provides excellent advice on preparing for the exam. I totally recommend it.

Altagracia Lagares, PSM1
Project Manager
Simplex Group

Successful Scrum For Microsoft Business Apps

Really good course

Well paces and ordered, presented clearly and with good illustrations where required.

Still can’t place your accent.

Charlie Zerny
Project Manager

Successful Scrum For Microsoft Business Apps

Excellent and fun

Great course full of valuable information, very engaging and well presented.

And who doesn’t love LEGO!

Scott Beban
Senior Consultant

Successful Scrum For Microsoft Business Apps


Well-presented course with engaging content.

I would recommend taking the test exams more than one though as you will inevitably find the questions will vary when it comes to the official exam quite a lot.

Marcus Tomlinson-Wilde
Principal Data Consultant

Successful Scrum For Microsoft Business Apps

Informative, engaging and practical

I took the Scrum for Microsoft Business Apps course to learn how to apply Scrum frameworks to Dynamics 365 and Power Platform. I found the course very informative, engaging and practical. I enjoyed the course and learned a lot from it. I would recommend it to anyone who wants to implement Microsoft Business Applications using Scrum.

Christian Gosselin, PSM1
Principal Consultant
powerplé consulting

Successful Scrum For Microsoft Business Apps


But I can learn Scrum myself. There are plenty of resources available.
I don’t need this course.

True. You could learn about Scrum on your own.

But this course is not just about Scrum. This course also includes specific lessons I’ve learned based on my 15 years of using Scrum to successfully deliver Power Platform and Dynamics 365 enterprise apps.

When you sign up, you’ll receive a comprehensive education on Scrum that covers not just the basics but also the specific challenges and best practices for Microsoft Business Apps projects.

In addition, you’ll have access to high-quality, concise videos and engaging LEGO illustrations that will make learning fun and effective. And with practical, real-life examples and case studies, you’ll see how Scrum can be applied in a concrete way to your Power Platform or Dynamics project. And all of this you can finish in one day.

Plus, with our Certification plan, you’ll receive access to our annotated Scrum Guide and a practice exam to help you prepare for the PSM1 (Professional Scrum Master I) certification. This certification will demonstrate to others that you understand Scrum’s theory, roles, events, and artefacts and are ready to join a scrum team.

So, while you could certainly learn about Scrum on your own, by taking this course you’ll receive a comprehensive education, engaging lessons, practical examples, and the opportunity to earn a certification that demonstrates your mastery of Scrum.

All of these things combined will make you more effective and confident in your work and bring immense value to your Dynamics 365 and Power Platform projects.


What’s Included in the Successful Scrum for Microsoft Business Apps course?


To assist you in making the most of the course, I’ll provide you with an overview of the course materials and highlight the methods that have proven most successful for previous students. This is where your journey toward success begins.

Scrum Theory

The Scrum for Microsoft Business Apps course starts off with a strong foundation by diving into the core values and principles of the Scrum framework.

This deep understanding of the theory behind Scrum is what sets the course apart, as it lays the groundwork for truly embracing and incorporating the agility that Scrum offers.

By focusing on these key concepts, you’ll move beyond simply “doing agile” to truly “being agile” in your approach to project management.

Scrum Team

In this section of the course, we’ll explore the three key accountabilities within the scrum team and delve into the responsibilities and important attributes of each role.

You’ll gain a better understanding of the product owner, scrum master, and developers in the context of a Microsoft Business Applications project, equipping you with the knowledge you need to effectively lead and contribute to your scrum team.

Scrum Events

In this section of the course, you’ll gain an in-depth understanding of the five key events in Scrum: the sprint, daily scrum, sprint planning, sprint review, and sprint retrospective.

Additionally, we’ll also delve into the crucial activity of backlog refinement, which is widely considered a best practice among successful Scrum teams.

By the end of this section, you’ll have a solid grasp of each event and how they work together to keep your Scrum project moving forward smoothly.

Scrum Artefacts

In this section, we delve into the key artefacts of Scrum. The product backlog, sprint backlog, and increment are the three crucial deliverables that every Scrum team must produce.

By understanding the importance and purpose of each of these artefacts, your team will be equipped to make informed decisions on any additional deliverables that may be necessary for your specific project.

Scrum Stories

To bring the Scrum concepts to life and provide practical insights for your next Microsoft Business Apps project, I’ll share real-world examples from my own experiences with three in-depth case study videos.

These examples showcase not just the best practices, but also the hard lessons I’ve learned along the way, giving you valuable insights to apply to your own project.

Scrum Certification

If you’re serious about using Scrum to accelerate your projects (and your career), choose the Certification Plan to get access the Certification section.

It includes my guide to Scrum certification; my Annotated Scrum Guide with my study notes in the margin, so you know which terms are likely to come up in the exam; and my PSM1 practice exam which you can take as many times as you like to ensure you are 100% confident and prepared.


Neil Benson

G’day, I’m Neil. My mission is to help everyone master agile practices to build amazing apps on Power Platform and Dynamics 365.

I started using the Scrum framework to implement Microsoft Dynamics CRM in 2008. I’ve been working with CRM systems for over 20 years and implementing them for the past 16 years.

I’m a Certified ScrumMaster and I’m a certified Professional Scrum Master and Professional Product Owner too.

I built the Successful Scrum for Microsoft Business Apps course to share with you the framework my teams have used to successfully deliver hundreds of enterprise business applications.

I love running experiments to test our hypotheses about better ways of building applications and better ways of building high-performing business apps teams.

I’ve been awarded the Microsoft Most Valuable Professional (MVP) award every year since 2010 for my thought-leadership and contributions to the Microsoft Business Applications community.


Take a Look Inside Successful Scrum

Instructional Lessons

Sixteen instructional lessons, illustrated with hundreds of LEGO photos, to teach you about the components of the Scrum framework to prepare you for professional Scrum certification.

Proven Practice Lessons

Twenty-two proven practice videos where I share the results of my teams’ successful experiments applying Scrum learned over the past fifteen years.


Test and solidify your understanding of Scrum my taking the multiple-choice quiz at the end of each section. Ensure that your brain is actively learning and not just passively watching.

Mobile App

To make it as easy as possible to access all of these materials, there’s a native mobile app for iOS and Android so that you can access Customery Academy at any time from your mobile device. This is great if you’re traveling or when you’re out and about.

Welcome Session

To make sure you understand how to get the most out of your Customery Academy course, there are regular welcome sessions with me so you can get started on the right path.

Handouts and Audio Files

There are also a set of course handouts so that you can review all the material in written form as well. And if you prefer listening and would like to add the audio tracks to your audio or podcast player, then there is an accompanying set of MP3 tracks provided as well.

Online Community

You also get access to our online community where you can post any questions about any of the lessons or any challenges you might experience applying Scrum to your own projects.

Case Studies

Shortcut your adoption of Scrum by learning the hard-won lessons of my experience. In the case study library, you’ll find examples of applications built for customers in different industries and with various team sizes so you can apply the lessons to your situation.

Certificate of Achievement

When you complete the course and pass the quizzes, your certificate of achievement will be posted on the Customery company page on LinkedIn where you can download it or share it. You’ll be the hero of your LinkedIn network for a few minutes!


You’ll Also Receive These Bonuses

Available on the Certification Plan

Bonus #1: Annotated Scrum Guide with Study Notes

Accelerate your exam preparation with my Annotated Scrum Guide which has all my study notes in the margins.

  • Enhance your understanding of the principles, roles, events, and artifacts of Scrum with the help of annotated Scrum Guide.

  • Prepare for the official Professional Scrum Master I certification exam with confidence, thanks to the comprehensive practice exam and study notes.

  • Stand out as a valuable asset to any Scrum team and ensure your success as a Professional Scrum Master with this investment in your knowledge and skills.

Bonus #2: Unlimited PSM1 Practice Exam Attempts

Unlock your full potential with access to our PSM1 Practice Exam Engine!

  • Get access to a realistic practice exam that uses the same exam engine and features a similar difficulty level and passing mark as the official exam.

  • Benefit from randomly generated questions, ensuring that each time you take the practice exam, you get a new and unique set of questions.

  • Fine-tune your knowledge and skills with unlimited attempts, giving you the confidence and preparation you need to ace the official exam. Make an investment in your future success as a Professional Scrum Master with our certification plan.

Bonus 3: PSM1 Exam Voucher ($200 Value)

You can request your PSM1 exam voucher once you’ve completed the course and passed the practice exam. The cost of the exam voucher is included in the fee of the Certification Plan.

Bonus 4: Exam Pass Guarantee

You can now secure your future success with the Scrum for Microsoft Business Apps course. With our confidence in your ability to pass the exam on your first attempt, we offer an exam pass certification guarantee.

In the unlikely event that you don’t pass, we are committed to your success and will pay for your second attempt. Invest in yourself and take advantage of this unparalleled opportunity to advance your career with the assurance of our support.

Right Now, You Might Be Thinking…

What is the format of the course?2024-02-01T17:34:53+10:00

The Successful Scrum for Microsoft Business Apps course is delivered in a comprehensive and engaging online format. The course is comprised of a combination of pre-recorded video lessons, case studies and quizzes.

The video lessons provide in-depth explanations of Scrum theory, processes, and best practices, and are accompanied by visual aids and practical examples to help illustrate key concepts.

The case studies give you real-life insights into how Scrum is applied in Microsoft Business Apps projects, and the interactive components allow you to apply what you have learned to practical scenarios. The course is designed to be accessible and self-paced, so you can learn at your own convenience and at a pace that suits you.

When will I get access to the course?2024-02-01T17:34:47+10:00

You will get complete access to this course as soon as you purchase the course by making the payment.

How long will I have access to this course?2024-02-01T17:34:42+10:00

Once you make the payment, you will have full lifetime access to this course. As long as the course is available, you will have access to it.

Do I get support from Neil?2024-02-01T17:34:37+10:00

This is a self-paced course. That said, Neil is dedicated to ensuring your success and is available to answer any questions you may have in the discussion forums.

Is there a money-back guarantee?2024-02-01T17:34:32+10:00

We recommend that you never buy a course that does not offer you a 100% guarantee. With the Successful Scrum for Microsoft Business Apps course, you get our “Fun With Scrum Guarantee.” So if you believe what you learn in this course is useless, you can email us and let us know why, and we’ll be happy to give you all your money back. Just send me an email within 30 days for a full refund. And I’ll make sure you get your refund with a smile.

Are there any group discounts?2024-02-01T17:34:27+10:00

Sure. Buy four registrations and you get one free. (That’s 20% off.) 😃

What payment methods are accepted?2024-02-01T17:34:22+10:00

Our ticketing partner, Humanitix, accepts Visa, Mastercard, American Express, Google Pay, PayPal. Booking and payment processing fees may apply.

There is also an option to receive an invoice and pay by bank transfer within 7 days.

Fun With Scrum: Guaranteed

What if this course isn’t the right one for you?

For whatever reason, if you don’t like this course, you can get a full refund of the course fee. Just write to us anytime within thirty days of making the purchase and let us know what we could do to improve the course for others. We’ll give you a full refund.

And that’s our “Fun With Scrum Guarantee.”




  • Scrum instructional videos

  • Proven practice videos

  • Test your knowledge quizzes
  • Handouts and audio course

  • Customery Academy community
  • Welcome Session invitation

  • Fun With Scrum money-back guarantee

  • 20% discount for 5+ team members

  • Immediate, lifetime access




  • Scrum instructional videos

  • Proven practice videos

  • Test your knowledge quizzes
  • Handouts and audio course

  • Customery Academy community
  • Welcome Session invitation

  • Fun With Scrum money-back guarantee

  • 20% discount for 5+ team members

  • Immediate, lifetime access

  • Certificate of achievement

  • Annotated Scrum Guide with study notes

  • Unlimited PSM1 practice exam attempts

  • PSM1 exam voucher ($200)

Registering your whole team?

Use our partner platform to register your team in all our courses for one annual fee.

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